How do I access FTP for my website?
What is FTP – File Transfer Protocol?
- This is NOT SFTP. This is using FTP with an SSL/TLS connection.
- Any new version of Filezilla will work
- All research indicates that Frontpage does not support an SSL/TLS connection at this time.
- Dreamweaver’s newest version does support FTP over SSL/TLS.
note: Examples below are sample login credentials. Your credentials will vary.
To obtain your FTP credentials:
- In your CoreCommerce admin go to Settings→ FTP
- Click ‘Show/Reset‘ to obtain or reset your current FTP password.
- Click ‘OK‘ when prompted.
- Your password will then display accordingly.
If using FileZilla (Windows and Mac) – RECOMMENDED
- Go to File > Site Manager
- On the left side of the screen, click on the FTP account you want to edit.
- On the right side, change the Encryption to Require explicit FTP over TLS and click OK.
- Also ensure that your Protocol is FTP and the Logon Type is set to Normal.
- Port number: 21 or 990 (If using Implicit Encryption)
- Test your connection and when you see the Unknown certificate screen, check the Always trust this certificate in future sessions.
If using Ipswitch WS_FTP Professional (Windows and Mac)
- Find the site you want to edit from the list of connections, highlight it and click Edit.
- Click the Advanced option on the left.
- Under the Server Type, choose the FTP/SSL (AUTH SSL) option and click OK.
- Port number: 21 or 990 (If using Implicit Encryption)
- Test your connection and when you see the “Non-Trusted Certificate” popup window, choose Trust this certificate and click OK.
If Using WinSCP (Windows Only)
- File Prootol: FTP
- Encryption: TLS/SSL Explicit encryption
- Port number: 21 or 990 (If using Implicit Encryption)
- Host name: (ex: aws1.corecommerce.com)
- Be sure in the host, username, and password section you have no extra spaces.
(Depending on your windows ‘theme’ the UI may differ slightly, though the settings will remain the same.)
